Frequently Asked Questions
Everything you need to know about your Outsunny outdoor living experience.
How long does shipping take for heavy garden furniture?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, though larger items like gazebos or patio sets may require freight delivery which can take up to 10 business days.
Are Outsunny products weather-resistant?
Yes, our products are designed for outdoor use. We use weather-resistant materials such as powder-coated steel, UV-protected PE rattan, and water-repellent fabrics. However, we recommend using protective covers or storing items during extreme weather conditions.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. If you receive a defective or damaged part, please contact our support team for a replacement under our standard warranty.
Do I need to assemble the furniture myself?
Most Outsunny items require some assembly. Each product comes with a comprehensive instruction manual and all necessary hardware. You can also download digital versions of the manuals directly from our product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm to help you create your dream backyard now and pay later.
Can I purchase replacement parts or canopy covers?
Yes, we stock a variety of replacement parts, including canopy covers for gazebos and cushions for sofa sets. Please contact our customer service team with your original order number to ensure compatibility.